Case Study Ahold Delhaize: A 24/7 responsive multilingual intranet for a multinational workforce

Delhaize Valo intranet front page

International food retailer Ahold Delhaize wanted a new, multilingual responsive intranet to live up to the demands of the modern, international, digital workplace and to improve the interaction and engagement between all employees.

  • Industry: International retailer
  • Country: Netherlands
  • Company size: 5,001 – 20,000 users

Starting point: Ahold Delhaize’s old intranet was based on an obsolete version of SharePoint. It didn’t adhere to the company branding and it wasn’t mobile-friendly.

The company was keen to find a multilingual solution that would enable information to be published in multiple languages, and stored in a central place. This would allow accessibility by all employees regardless of location.

Solution: Valo Premium Partner Xylos, recommended Valo because it is flexible, quick to implement and a responsive intranet solution with a multilingual add on feature built on Office 365 and SharePoint Online.

Xylos worked with Ahold Delhaize from start to finish, holding coaching sessions and workshops so staff were able to hit the ground running once the intranet was launched.


  • 24/7 intranet access on any device
  • Multilingual add-on allows content to be published in multiple languages
  • A central hub for quick and easy information sharing
  • Fast implementation time
  • Allows for two-way communication

Anywhere, anytime intranet

Ahold Delhaize is one of the biggest retailers in the world with supermarkets and e-commerce in Europe, US and Indonesia, with 50 million customers. With a workforce of over 10,000 in Europe spread throughout Serbia, Romania and Greece it was important for Ahold Delhaize’s diverse workforce to be able to access their intranet at any time in their own language.

As Ahold Delhaize’s store employees process over 200 internal documents each week, it’s crucial for them to have access to one platform that centralizes and structures all information to make it quick and easy to find.

Locating weekly work schedules, for example, can cost employees valuable time if they’re not kept in one fixed place.

Ahold Delhaize Valo Intranet
Delhaize’s new intranet has now one platform with structuralized information.

Intranet in no time

Taking just three months from the initial workshops to its technical implementation, Valo’s in-the-box intranet was quick to deploy. As Xylos had already a long relationship with Delhaize and their old platform was familiar to Xylos, it was easy to make the switch.

On top of implementation, Valo Premium Partner Xylos offered coaching sessions and workshops, assisting in structuring content and offering their best-practice experience of working with other multinationals. This meant that, when the intranet launched, employees were able to use it straight away.

Mix the power of Valo product with Xylos’ experience and you’ve got the ultimate recipe for success.

Improved employee interaction

Thanks to Valo’s multilingual add on feature, as soon as the new intranet launched employees were able to engage with content such as corporate news and announcements on the homepage – liking and commenting, as well as sharing their own stories.

In addition to this two-way communication, which was one of the core objectives of the project, internal communications staff can also track user behavior, allowing them to share content that will engage co-workers, increasing interaction further.

Since adopting Valo’s responsive intranet platform, employees across all locations can access their intranet at any time on any device.

Delhaize Valo intranet front page
Ahold Delhaize’s new intranet can be accessed from any device.

Plus, thanks to Valo’s easily accessible and shareable intranet, integrated with Office 365, tasks such as locating work schedules, have become much more efficient.

Valo Intranet’s functionalities give all our employees 24/7 access to our internal operational procedures and news. The platform is fully responsive, so our colleagues can use it whenever and wherever they want, with any device.


Would you like to find out more about how Valo’s digital workplace tools can help improve interaction across your multilingual workforce? Then why not book a demo with us and we’ll show you how it’s done.


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