Valo Customer Success Story of the Year 2018 award recognizes an outstanding Digital Workplace implementation built on top of Valo. Klarinet Solutions has shaped Dexcom’s workdays by helping them to fall in love with their Valo Intranet which has led to a world-class employee experience with measurable results.
Using the Valo platform, Klarinet Solutions from San Diego USA, was able to capture all of the requirements Dexcom had for their new intranet, replacing the old SharePoint On prem, in a 1-day discovery workshop. Dexcom, San Diego based medical device company employs people in multiple remote offices in and outside the USA.
Klarinet Solutions also worked with Dexcom to analyze usage and employee satisfaction for their intranet both before and after Valo implementation.
Results were shocking: 65 % reduction in time to complete tasks and 305 % increase in overall satisfaction -just to mention two!
Valo team was especially delighted also with the following topics:
- fast delivery -1-day discovery workshop and intranet up and running 30 days after the kick-off meeting!
- measurable customer benefits with Valo delivering value to the customers
- ability to integrate a Valo Expertise Finder with the customer database and resolve a real-life issue with the solution
- not only a great implementation but validated its usage by doing before – after study on the platform
Dexcom has also shown a great #ValoLove e.g. by attending SPS San Diego this year, showcasing their live Valo Intranet to the attendees! Congratulations to Klarinet for work excellently done!
Valo Partner Awards recognizes the contributions and success of our partners and shine the light on partnerships, who have shown special dedication to working with us. Valo Partner Awards are awarded in five categories including Valo Partner of the Year, Customization of the Year, Valo Marketing Master of the Year, Customer Success Story of the Year and Contributor Hero of the Year. All awards, except for the Contributor Hero, are distributed based on Partner’s submissions.